THE GEAR HOUSE / FAQ
HELP DESK / FAQ BANK
Answers for every part of the hire.
What is The Gear House?
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Is The Gear House open to the public?
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What does dry hire mean?
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Do you supply crew or technicians with the equipment?
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Is The Gear House part of a larger company?
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Does being part of the Artisan Group affect the equipment I hire?
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Who is The Gear House aimed at?
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Do you offer wet hire, with crew or operators included?
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Can you supply crew to run the equipment for my event?
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What's the difference between dry hire and full event production?
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Which Artisan Productions Group company handles concerts, festivals and touring?
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Which Artisan Productions Group company handles corporate events?
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Which Artisan Productions Group company handles weddings and private parties?
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Can I get equipment and full event production from the same group?
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Can I check live stock availability online?
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How do I find out if an item is available for my dates?
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Why can't I see stock levels on the website?
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How far in advance should I book?
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Can I hold equipment before confirming?
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What is the quickest way to get a quote?
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Do you take last-minute or emergency hires?
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How is hire pricing structured?
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Is there a minimum hire period?
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Do longer hires get a better rate?
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How do I get an accurate quote?
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Are prices shown on the website final?
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What payment terms do you offer?
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Can I set up a trade account?
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Do you deliver UK-wide?
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Is delivery free?
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Do you deliver outside mainland UK?
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How long does delivery take?
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Can I choose a specific delivery time?
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Do you collect equipment at the end of the hire?
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Can I collect equipment myself instead of having it delivered?
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What happens if I need to extend my hire dates?
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Can I upload a full technical spec instead of listing items one by one?
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What happens if an item on my spec isn't available?
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What file formats can I upload for my tech spec?
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How long does it take to get a response after uploading a spec?
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Is uploading a tech spec faster than building a basket manually?
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How well maintained is your equipment?
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Do you supply new or used equipment?
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Which brands do you stock?
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Can I request a specific brand or model?
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What categories of equipment do you hire?
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Do you hire full production systems, not just individual items?
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Who is responsible for the equipment during my hire?
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Do I need insurance to hire equipment?
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What happens if equipment is damaged during my hire?
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What happens if equipment is lost or stolen during my hire?
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Is a deposit required for hire?
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What happens if I return equipment late?
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Can I change my order after it's confirmed?
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Can I cancel a confirmed hire?
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What if equipment arrives faulty?
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Do I need an account to hire equipment?
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How do I set up a trade account?
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What is the basket / quote cart for?
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Does adding something to my basket confirm the hire?
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Can I see my previous hires?
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Do I need to provide ID to hire equipment?
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What proof of identity do you accept?
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Do I need to provide ID every time, or just once?
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Do you cover jobs outside London?
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Do you cover festivals and outdoor events?
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Can you supply equipment for a touring production across multiple UK cities?
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Do you work with freelance technicians?
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How do I apply to work with The Gear House?
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Is delivery free?
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Do I need insurance to hire equipment?
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What happens if equipment is lost or stolen during my hire?
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Is a deposit required for hire?
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What happens if I return equipment late?
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Can I cancel a confirmed hire?
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What proof of identity do you accept?
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Do I need to provide ID every time, or just once?
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03 / TECH SPEC INTAKE
GOT A TECH SPEC
YOU NEED TO SUPPLY?
Let us do the hard work. Upload your spec and we’ll match as much of it as possible to our available stock. If something’s not available, we’ll come back with close alternatives, not a dead end.
Takes a couple of minutes. Upload the doc, tell us who you are, then give us your dates. We’ll take it from there.
01 Upload your PDF, Word or Excel specification
02 Add your name and email
03 Give us your collection and return dates
SEND YOUR SPEC
We’ll review your list against current stock and return a trade quote with close alternatives where needed.
UPLOAD TECH SPEC
PDF, Word or Excel — confirm accepted formats with the hire desk.
For an urgent job or a larger production, call the hire desk after sending your enquiry.
Build your hire list from our full trade catalogue, then send it over and we’ll confirm availability directly.
TRADE DESK / READY WHEN YOU ARE
Answers on delivery, trade pricing, account setup and hire periods — all in one place.
COMMON QUESTIONS / FAST ANSWERS
THE GEAR HOUSE
Here when the details matter.
DETAIL / 01
Trade pricing, not list pricing
Day and week rates built for how productions actually budget.
DETAIL / 02
A straight answer on availability
Submit an enquiry or call us, and we'll confirm what's free. No waiting around.
DETAIL / 03
UK-wide delivery
Free delivery over £1000+VAT, mainland coverage as standard.
DETAIL / 04
Fast turnaround
Enquiry to confirmed hire, without the back-and-forth.
DETAIL / 05
Brands you already spec
L-Acoustics, Robe, Chauvet, Allen & Heath and more.
